Privacy Policy

Effective 02 March 2025

Fontelle Pty Ltd (ACN 684 565 900) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information such as your name, phone number, email address, postal address, and details relating to your property or household utilities. This information is typically collected when you:
- Submit an enquiry or request a quote

- Make a purchase or engage our services

- Interact with our website or advertisements

- Enter promotions or surveys

2. Use of Personal Information

Fontelle collects and uses your information to:

- Provide our products and services

- Respond to enquiries or provide quotes

- Improve our services and customer experience

- Send service updates or appointment confirmations

- Offer promotions, discounts, or relevant product updates

3. Disclosure of Information

We may disclose your personal information to:

- Licensed contractors and installers

- Third-party service providers who assist in delivering our servicesRegulatory bodies where legally required (e.g., for VEU compliance)

- Our marketing and communications platforms (email, SMS, CRM systems)

4. Marketing & Contact Consent

By submitting your personal details via our website, phone, SMS, or other channels, you expressly consent to be contacted by Fontelle Pty Ltd and our representatives via phone, SMS, or email for the purpose of:

- Providing quotes or product information

- Arranging installation and support services

- Offering you products and services related to the sale and supply of electricity and gas

- Informing you about Victorian Energy Upgrades (VEU) offers and related energy-efficiency programs

You may opt out of marketing communications at any time by using the unsubscribe link provided in emails or replying “STOP” to SMS messages.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access. This includes secure data storage and limited access to customer data.

6. Access & Correction

You may request access to or correction of your personal information held by Fontelle. To do so, please contact us via the details below.

7. Contact Us

If you have any questions about this policy or wish to make a complaint, please contact us:

Email: [email protected]

Phone: 03 7037 0340

www.fontelle.com.au